Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we may not be able to offer a refund or exchange.
To be eligible for a return, items must:
Be unused
Be in original condition
Be returned in original packaging
Please include proof of purchase or order confirmation with all return requests.
Do not send returned products directly to the manufacturer.
Certain products are non-returnable, including:
Gift cards
Downloadable software products
Certain health and personal care items
Hazardous materials
Flammable liquids or gases
Due to the specialized nature of research products, some items may not qualify for return once opened or used.
Partial refunds may be granted in specific situations, including:
Items returned damaged or missing parts not caused by our error
Products not returned in original condition
Returns requested more than 30 days after delivery
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, refunds will be processed to the original payment method within several business days, depending on your financial institution or payment provider.
If you have not received your refund:
Recheck your bank account
Contact your credit card provider
Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at:
Only regular-priced items may qualify for refunds. Sale or discounted items are generally non-refundable.
We only replace items if they arrive defective or damaged.
To request an exchange, please contact:
If an item was marked as a gift and shipped directly to you, a gift credit may be issued once the returned item is received and approved.
If the item was not marked as a gift at the time of purchase, refunds will be issued to the original purchaser.
Customers are responsible for return shipping costs unless the return is due to our error.
Shipping costs are non-refundable. If a refund is approved, return shipping fees may be deducted from the refund amount.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
For questions regarding refunds, returns, or exchanges, please contact: